Privacy Policy

This Privacy Policy describes how trypella.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@trypella.com or by mail using the details provided below.

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for fraud, and provide marketing communications.
Source of collection: collected from you.
Disclosure for a business purpose: shared with Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts. This includes Shopify and advertising partners. We may also share information to comply with legal obligations or protect our rights.

Behavioural advertising

We use your Personal Information to provide targeted advertisements and marketing communications. This includes Google Analytics, Shopify Audiences, and advertising partners.

You can opt out of targeted advertising here:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance: https://optout.aboutads.info/

Lawful basis (GDPR)

If you are a resident of the EEA, we process your Personal Information based on consent, contract performance, legal obligations, and legitimate interests.

Retention

We retain your Personal Information unless you request deletion.

Automatic decision-making

Shopify uses limited automated decision-making to prevent fraud, including temporary IP and payment method blacklisting.

Your rights (GDPR & CCPA)

You have the right to access, correct, port, or erase your Personal Information.
To exercise these rights, contact support@trypella.com.

Cookies

We use cookies to optimize site functionality, analytics, and advertising. You can control cookies through your browser settings.

Do Not Track

We do not alter data collection practices in response to Do Not Track signals.

Changes

We may update this Privacy Policy from time to time.

Complaints

If you have complaints, contact support@trypella.com. You may also lodge a complaint with your local data protection authority.